FAQ
Custom Plushie FAQ: Everything You Need to Know Welcome to Our Custom Plushie Journey!
We know creating a one-of-a-kind friend is special, and you probably have questions. We’ve compiled the most common ones here to help you every step of the way. Can’t find your answer? Don’t hesitate to contact us.
Q1: How does the custom plush toy process work?
A: It’s a simple 4-step journey:
Request a Quote: Fill out our design form with your idea.
Design & Quote: We’ll create a digital mockup and send you a price.
Approve & Pay: Approve the design and pay the invoice.
We Craft & Ship: We bring your plushie to life and ship it to you!
Q2: What information do I need to provide for a quote?
A: Please share:
Reference images (photos, drawings, sketches)
Desired size
Color and fabric preferences
Any specific details (e.g., expression, pose, accessories)
Q3: How long does it take to make a custom plushie?
A: The entire process typically takes 1 week from approved design to shipment. Complex orders may take longer.
Q4: Are the toys safe for children?
A: Absolutely. We use child-safe materials, secure embroidered eyes (where possible), and premium hypoallergenic stuffing to ensure safety for all ages.
Q5: Do I get to see the design before it's made?
A: Yes! We will send you a digital design for your final approval before we start production. This is your chance to request changes.
Q6: What is your payment policy?
A: A 50% deposit is required to begin design work. The remaining 50% balance is due once you approve the final design and before we start production.
Q7: Do you ship internationally?
A: Yes, we ship worldwide! Shipping costs will be calculated at checkout.
Q8: Can I order in bulk for my business or event?
A: Definitely! We offer bulk pricing for orders typically starting from 500 units. Contact us directly for a custom quote.